According to Exact Ventures, the market for WebRTC gateways (product and service revenues) is expected to grow to nearly $900 million in 2020, a CAGR 82%. We have increased our forecast for WebRTC gateway revenues based on the continued maturation of the standards work and due to increased competitive imperative amongst service provider and enterprises.  The heightened competitive threat is coming from over-the-top (OTT) service providers that are increasingly developing features and targeting business markets that have long been the domain of the traditional wireline and wireless service providers. OTT collaboration services like Slack, HipChat, and RingCentral Teams, has triggered competitive responses from Cisco with Spark, Unify’s Circuit and Mitel’s MiCollab are all targeting this market and are all employing WebRTC.  Even traditionally consumer-focused web properties like Facebook and WhatsApp are looking to expand their presence in business communications.

The report analyzes and quantifies 5 key use-cases for WebRTC (and gateways), namely: (1) Mobile extended reach, (2) wireline extended reach, (3) OTT communications, (4) Contact centers, and (5) Unified communications.